Terms of service

Terms of Service

Effective Date: 30 May 2025

Welcome to Stonecutt. These Terms of Service (“Terms”) govern your use of our website, stonecutt.com, and any purchases or services offered through it. By accessing or using our site, you agree to these Terms.

1. General Conditions

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or have permission from a legal guardian.

We reserve the right to refuse service to anyone at any time for any reason.

You may not use our products or website for any illegal or unauthorized purpose.

2. Products & Services

All products are subject to availability. We reserve the right to:

Limit quantities
Discontinue products at any time
Change product descriptions or pricing without notice

Because our products are handmade (especially concrete items), slight variations, textures, or natural imperfections may occur. These are part of the material and not considered defects.

3. Pricing & Payments

All prices are listed in [MYR / your currency] unless stated otherwise.

We reserve the right to modify pricing at any time without prior notice.

Payments are processed securely through third-party providers. We do not store your full payment details.

4. Orders & Acceptance

We may refuse or cancel any order if:

Product availability is limited
There is an error in pricing or product information
Fraud or unauthorized activity is suspected

If your order is canceled after payment, a full refund will be issued.

5. Shipping & Delivery

Shipping times are estimates and may vary depending on location and external factors.

Stonecutt is not responsible for:

Delays caused by couriers
Customs or import duties
Lost or damaged items after shipment (unless insured)

Please ensure your shipping details are accurate. We are not responsible for incorrect addresses provided by customers.

6. Returns & Refunds

Please refer to our Refund Policy for detailed information on returns and refunds.

7. Intellectual Property

All content on this site—including images, product designs, branding, and text—is the property of Stonecutt and may not be copied, reproduced, or used without permission.

8. User Conduct

You agree not to:

Transmit viruses or malicious code
Attempt to gain unauthorized access to the website
Use the site in a way that could harm our business or other users

9. Limitation of Liability

To the fullest extent permitted by law, Stonecutt shall not be liable for any:

Indirect or incidental damages
Loss of profits, data, or use
Issues arising from misuse of products

All products are used at your own risk.

10. Indemnification

You agree to indemnify and hold Stonecutt harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.